topic Re: Not received sky hub in Broadband

Not received sky hub

MXS57 — Sat, 15 Aug 2026 15:46:29 GMT

Ive been promised my sky hub 3 times not received.

Last time a weird women said she would phone back in 3 days and sort the problem out rather than put it in a box and send it too me

Im running out of patience

Re: Not received sky hub

Daniel0210 — Sat, 15 Aug 2026 15:54:00 GMT

@MXS57

Hubs for new activations are normally dispatched via Royal Mail to arrive a 'few days' prior to the activation date.

Based on the experience my son had, once it has been dispatched you should be able to track it through Royal Mail. The postman/woman will usually leave it hidden if no one is in. You shouldn't need to sign for it.

They should also pop a card through the letterbox telling you where it was left and the tracking should show some information on it too.

Re: Not received sky hub

caesarome — Sat, 15 Aug 2026 16:11:08 GMT

@MXS57

When is your activation date and what shows here:

https://www.sky.com/ordertracking