topic Re: Exit fee in Broadband

Exit fee

Matt279 — Mon, 10 Aug 2026 19:39:40 GMT

I'm sick of being treated like dirt by sky. So exiting everything.

Can you give me the exact early termination charge for broadband only if I switched provider today?

Re: Exit fee

Daniel0210 — Mon, 10 Aug 2026 19:44:35 GMT

No as we are customers too.

If you try to cancel whilst still in a minimum term deal you might have to pay an early termination charge - Sky should notify you if you do and how much they’ll charge.
https://www.sky.com/help/articles/charges-for-ending-your-sky-contract-early

Re: Exit fee

caesarome — Mon, 10 Aug 2026 21:14:27 GMT

@Matt279

Multiple the number of weeks left on your contract with how much you pay per month and you are looking at about that figure as a early termination charge.

Re: Exit fee

Chrisee — Tue, 11 Aug 2026 06:17:39 GMT

@Matt279 several ISPs have schemes to cover cancellation charges if you switch to them. However Sky often will waive these fees if you have given them a reasonable opportunity to sort the issue and they have failed if thst applies make a formal complaint and ask forvthem to release you from contract see How to make a Sky complaint | Sky Help | Sky.com

Re: Exit fee

Me134 — Tue, 11 Aug 2026 06:24:37 GMT

@Matt279 Anything us customers can help with regarding any issues with your broadband (or TV)?

Re: Exit fee

Matt279 — Fri, 14 Aug 2026 06:05:07 GMT

Thanks all. I had a year left.
total fee was £101.

amazinly EE covered that for me. Also EE was £3 a month cheaper. Then on top of that give an NHS discount (blue light).

feels nice to be free of sky after the profiteering. Threats. And general neglact of loyalty.

Re: Exit fee

Chrisee — Fri, 14 Aug 2026 06:09:41 GMT

@Matt279 glad you got the outcomme you wanted. Oddly we see similar posts from customer's switching from EE.

Re: Exit fee

Matt279 — Sat, 15 Aug 2026 13:04:38 GMT

Hi - sky asking for the equipment to be sent back or get charged.
more than happy to do so. Anyone know how or where??
thanks

matt.

Re: Exit fee

Daniel0210 — Sat, 15 Aug 2026 13:07:37 GMT

@Matt279
If you’ve now successfully cancelled Sky should send out returns packaging to the address where the account was active, near the end of any cancellation period, which is 14 days for broadband and 31 days for Sky Q, for any loaned equipment they are expecting back. So if you cancel Sky Q and Broadband the smaller BB packaging should arrive first.

Any return packaging should show on your account
https://www.sky.com/ordertracking

If the arrival of packaging is delayed, it’s damaged on arrival or doesn’t arrive at all it’s the customers responsibility to use their own packaging to return it. You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband

Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.