topic Re: Connection problems in Broadband https://helpforum.sky.com/t5/Broadband/Connection-problems/m-p/5345905#M586146 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4757484">@Russell_</a>&nbsp;</P> <P>The first thing to check is this link to see if there are any outages in your area, it can be a bit slow at picking up issues so if nothing shows perhaps try it again later:<BR /><A href="https://www.sky.com/servicechecker" target="_blank">https://www.sky.com/servicechecker</A></P> <P><BR />If nothing shows then try this line test:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> Sat, 15 Aug 2026 12:33:18 GMT caesarome 2026-08-15T12:33:18Z Connection problems https://helpforum.sky.com/t5/Broadband/Connection-problems/m-p/5345901#M586144 We currently gave no WiFi and gave been gaving intermittent issues lstely Sat, 15 Aug 2026 12:29:01 GMT https://helpforum.sky.com/t5/Broadband/Connection-problems/m-p/5345901#M586144 Russell_ 2026-08-15T12:29:01Z Re: Connection problems https://helpforum.sky.com/t5/Broadband/Connection-problems/m-p/5345905#M586146 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4757484">@Russell_</a>&nbsp;</P> <P>The first thing to check is this link to see if there are any outages in your area, it can be a bit slow at picking up issues so if nothing shows perhaps try it again later:<BR /><A href="https://www.sky.com/servicechecker" target="_blank">https://www.sky.com/servicechecker</A></P> <P><BR />If nothing shows then try this line test:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> Sat, 15 Aug 2026 12:33:18 GMT https://helpforum.sky.com/t5/Broadband/Connection-problems/m-p/5345905#M586146 caesarome 2026-08-15T12:33:18Z