topic Sky outage in Broadband

Sky outage

JoyMG — Sat, 15 Aug 2026 10:50:06 GMT

Is there still a Sky outage in the West of Scotland. I changed to Sky - yesterday was my connection day and no wifi has been possible since I connected. Sky told me it was due to an outage that they are working on but when I check the system it shows there are no problems in the area.

Re: Sky outage

stereohaven — Sat, 15 Aug 2026 10:57:55 GMT

@JoyMG wrote:
Is there still a Sky outage in the West of Scotland. I changed to Sky - yesterday was my connection day and no wifi has been possible since I connected. Sky told me it was due to an outage that they are working on but when I check the system it shows there are no problems in the area.

Check out this thread and response which I believe relates to some Scottish postcodes: No WiFi but showing as connected

I suspect that even if it is a fixed issue there could still be residual problems.

Re: Sky outage

Chrisee — Sat, 15 Aug 2026 11:02:08 GMT

@JoyMG if you have not rebooted your hub try that before calling Sky.

Re: Sky outage

JoyMG — Sat, 15 Aug 2026 11:06:05 GMT

Thanks @chrissie I have done all that. I can't believe this is my first two days with Sky and there is zero information about an outage apart from reading messages from other customers.

Re: Sky outage

stereohaven — Sat, 15 Aug 2026 11:11:42 GMT

@JoyMG wrote:
I can't believe this is my first two days with Sky and there is zero information about an outage apart from reading messages from other customers.

I'm confused, in your first post you said:

@JoyMG wrote:
...Sky told me it was due to an outage that they are working on...

Anyway, I am sorry you have issues, I posted the correct thread for your problem in my first response and I hope you get it sorted soon 👍🏻