https://helpforum.sky.com/t5/Broadband/Poor-WiFi/m-p/5345701#M586079 <P>Just had sky broadband installed this week, WiFi connection is poor , drops out and is weak at various places around home. Had BT router previously and had great signal and data rates everywhere in home.</P><P>Sky router not as powerful as BT one????</P><P>router is positioned in good area with no interference or equipment to block it, same as BT one and same devices connected. Broadband and WiFi health checks carried out on app and report all good but when I called automated helpline they said there was a problem but I don't know what that problem is as I cannot speak to anyone&nbsp;</P><P>not impressed as a brand new customer only 4 days into contract perhaps I should should just cancel as in 14 day period??</P><P>&nbsp;</P><P>&nbsp;</P> Sat, 15 Aug 2026 09:34:47 GMT CB108 2026-08-15T09:34:47Z https://helpforum.sky.com/t5/Broadband/Poor-WiFi/m-p/5345701#M586079 <P>Just had sky broadband installed this week, WiFi connection is poor , drops out and is weak at various places around home. Had BT router previously and had great signal and data rates everywhere in home.</P><P>Sky router not as powerful as BT one????</P><P>router is positioned in good area with no interference or equipment to block it, same as BT one and same devices connected. Broadband and WiFi health checks carried out on app and report all good but when I called automated helpline they said there was a problem but I don't know what that problem is as I cannot speak to anyone&nbsp;</P><P>not impressed as a brand new customer only 4 days into contract perhaps I should should just cancel as in 14 day period??</P><P>&nbsp;</P><P>&nbsp;</P> Sat, 15 Aug 2026 09:34:47 GMT https://helpforum.sky.com/t5/Broadband/Poor-WiFi/m-p/5345701#M586079 CB108 2026-08-15T09:34:47Z https://helpforum.sky.com/t5/Broadband/Poor-WiFi/m-p/5346618#M586411 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4757287">@CB108</a></SPAN>, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.&nbsp;</P> <P>&nbsp;</P> <P>Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.</P> <P>&nbsp;</P> <P>Here's more information on how Community Messaging works - <A href="https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141" target="_blank">https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141</A></P> Sun, 16 Aug 2026 08:33:10 GMT https://helpforum.sky.com/t5/Broadband/Poor-WiFi/m-p/5346618#M586411 -Heather- 2026-08-16T08:33:10Z