topic WiFi keeps dropping in Broadband

WiFi keeps dropping

Jordan138 — Fri, 14 Aug 2026 19:22:17 GMT

I live in a small flat with the wifi in the room with my work laptop, PlayStation and phone. These devices constantly lose connection and I'm kicked out of games everyday and lose connection to teams on work laptop. On my own in a small flat, I thought the super fast package would be perfect.

i only use data on my phone at home now because it's so frustrating to keep disconnecting from apps and watching videos

any help would be appreciated

Re: WiFi keeps dropping

Brill+Gill — Sat, 15 Aug 2026 09:13:52 GMT

Hi @Jordan138, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141