https://helpforum.sky.com/t5/Broadband/Fibre-installed-appauling/m-p/5345285#M585931 <P><div class="lia-vid-container video-embed-center"><div id="lia-vid-6403405442112w580h1031r128" class="lia-video-brightcove-player-container"><video-js data-video-id="6403405442112" data-account="6057994470001" data-player="default" data-embed="default" class="vjs-fluid" controls="" data-application-id="" style="width: 100%; height: 100%;"></video-js></div><script src="https://players.brightcove.net/6057994470001/default_default/index.min.js"></script><script>(function() { var wrapper = document.getElementById('lia-vid-6403405442112w580h1031r128'); var videoEl = wrapper ? wrapper.querySelector('video-js') : null; if (videoEl) { if (window.videojs) { window.videojs(videoEl).ready(function() { this.on('loadedmetadata', function() { this.el().querySelectorAll('.vjs-load-progress div[data-start]').forEach(function(bar) { bar.setAttribute('role', 'presentation'); bar.setAttribute('aria-hidden', 'true'); }); }); }); } }})();</script><a class="video-embed-link" href="https://helpforum.sky.com/t5/video/gallerypage/video-id/6403405442112">(view in My Videos)</a></div></P><P>This is how an open reach guy left my installation, Loosing the will with both Sky and open reach complaints services. Been ongoing since 22.07.26,&nbsp;</P><P>&nbsp;</P><P>agreed with installer how to be installed, guy that came to install outside was fab! Indoor I can't even put into words.. agreed with how it wa sti be installed great.. I left went to work my mother in law stayed he abruptly installed another way and was awful with her then left I came home to this an industrial extension lead connecting the router to the plug which baffles me as the outside connection is behind said plug, can someone explain to me if I'm missing something?&nbsp;<BR /><BR /></P><P>Sky and open reach keep passing me back and forward surely this is a hazard and I have 3 children in the house , no one is providing a resolution and I'm losing the will!&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P> Fri, 14 Aug 2026 18:50:48 GMT Sarah19801 2026-08-14T18:50:48Z https://helpforum.sky.com/t5/Broadband/Fibre-installed-appauling/m-p/5345285#M585931 <P><div class="lia-vid-container video-embed-center"><div id="lia-vid-6403405442112w580h1031r927" class="lia-video-brightcove-player-container"><video-js data-video-id="6403405442112" data-account="6057994470001" data-player="default" data-embed="default" class="vjs-fluid" controls="" data-application-id="" style="width: 100%; height: 100%;"></video-js></div><script src="https://players.brightcove.net/6057994470001/default_default/index.min.js"></script><script>(function() { var wrapper = document.getElementById('lia-vid-6403405442112w580h1031r927'); var videoEl = wrapper ? wrapper.querySelector('video-js') : null; if (videoEl) { if (window.videojs) { window.videojs(videoEl).ready(function() { this.on('loadedmetadata', function() { this.el().querySelectorAll('.vjs-load-progress div[data-start]').forEach(function(bar) { bar.setAttribute('role', 'presentation'); bar.setAttribute('aria-hidden', 'true'); }); }); }); } }})();</script><a class="video-embed-link" href="https://helpforum.sky.com/t5/video/gallerypage/video-id/6403405442112">(view in My Videos)</a></div></P><P>This is how an open reach guy left my installation, Loosing the will with both Sky and open reach complaints services. Been ongoing since 22.07.26,&nbsp;</P><P>&nbsp;</P><P>agreed with installer how to be installed, guy that came to install outside was fab! Indoor I can't even put into words.. agreed with how it wa sti be installed great.. I left went to work my mother in law stayed he abruptly installed another way and was awful with her then left I came home to this an industrial extension lead connecting the router to the plug which baffles me as the outside connection is behind said plug, can someone explain to me if I'm missing something?&nbsp;<BR /><BR /></P><P>Sky and open reach keep passing me back and forward surely this is a hazard and I have 3 children in the house , no one is providing a resolution and I'm losing the will!&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P> Fri, 14 Aug 2026 18:50:48 GMT https://helpforum.sky.com/t5/Broadband/Fibre-installed-appauling/m-p/5345285#M585931 Sarah19801 2026-08-14T18:50:48Z https://helpforum.sky.com/t5/Broadband/Fibre-installed-appauling/m-p/5345665#M586059 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3843613">@Sarah19801</a></SPAN>, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.&nbsp;<BR /><BR />Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.<BR /><BR />Here's more information on how Community Messaging works - <A href="https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141" target="_blank">https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141</A><BR />&nbsp;</P> Sat, 15 Aug 2026 09:12:07 GMT https://helpforum.sky.com/t5/Broadband/Fibre-installed-appauling/m-p/5345665#M586059 Brill+Gill 2026-08-15T09:12:07Z https://helpforum.sky.com/t5/Broadband/Fibre-installed-appauling/m-p/5352935#M588398 <P>Well still no further forward several more calls and emails back and forward!!! Absolutely disgusting service from Sky!!!!</P> Sun, 23 Aug 2026 11:10:27 GMT https://helpforum.sky.com/t5/Broadband/Fibre-installed-appauling/m-p/5352935#M588398 Sarah19801 2026-08-23T11:10:27Z