topic Re: Zero Wi-Fi connection in Broadband

Zero Wi-Fi connection

PhillyD82 — Wed, 12 Aug 2026 18:37:15 GMT

App shows Wi-Fi working perfectly yet nothing will connect to it. Not my sky glass tv or mobile phone. Currently having to watch my sky glass tv by using my mobile phone personal hotspot. WTAF?!? Called sky, said everything is fine. Clearly it's not. And yes I have reset the router repeatedly and tv network connections. IT. IS. NOT. WORKING!!

Re: Zero Wi-Fi connection

pgraham — Thu, 13 Aug 2026 07:27:30 GMT

exact same, don't bother with customer services though, they basically read off all the steps that are on the sky website

Re: Zero Wi-Fi connection

SuperMatt — Thu, 13 Aug 2026 07:45:52 GMT

Hello, @PhillyD82. I'll send you an invite to a private chat shortly and we can help you.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours. Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

Re: Zero Wi-Fi connection

pgraham — Thu, 13 Aug 2026 07:49:35 GMT

doubt

I have tried everything

Re: Zero Wi-Fi connection

PhillyD82 — Thu, 13 Aug 2026 09:01:17 GMT

Sorry what does this mean?

Re: Zero Wi-Fi connection

pgraham — Thu, 13 Aug 2026 09:03:17 GMT

it's down for majority of users, I was on phone for over an hour, nothing resolved.

is connected

but says no internet signal

Re: Zero Wi-Fi connection

TimmyBGood — Thu, 13 Aug 2026 09:10:02 GMT

@pgraham wrote:

it's down for majority of users,

The 'majority' of Sky broadband users would be several million households. Nothing in this forum currently suggests anything more than the usual individual fault rate.

Re: Zero Wi-Fi connection

pgraham — Thu, 13 Aug 2026 09:25:06 GMT

no worries Timmy

thanks for your input

maybe just tell people to change their WiFi frequency from 2.4ghz to 5ghz....... maybe that's the issue for WiFi thats worked for months!!!!!

Cheers for your comment though

Re: Zero Wi-Fi connection

TimmyBGood — Thu, 13 Aug 2026 09:43:25 GMT

@pgraham wrote:

maybe that's the issue for WiFi thats worked for months!!!!!

At any particular point in time many thousands of individual circuits on the national network will have faults whether or not there are wider area outages: that's inevitable when there are something like thirty million of them in total.

Re: Zero Wi-Fi connection

pgraham — Thu, 13 Aug 2026 09:47:23 GMT

mate I just want my internet working.

Re: Zero Wi-Fi connection

PhillyD82 — Thu, 13 Aug 2026 10:02:56 GMT

You're right @pgraham @I have spoken to sky and yes, an awful lot of UK customers are having the exact same issue as you and I.

Re: Zero Wi-Fi connection

Gaz5983 — Thu, 13 Aug 2026 10:18:32 GMT

I have the same issue although works when connecting through a VPN. No good for my works laptop though!

Re: Zero Wi-Fi connection

MarcAshworth — Fri, 14 Aug 2026 14:04:10 GMT

The box what's on the wall has all connected-but the third light won't come on in March. The engineer left it with 2 lights on and said it should come in an hour. we are now in August, and I've had no WiFi or skytv. Could you please send an engineer, please 🙏

Re: Zero Wi-Fi connection

pgraham — Fri, 14 Aug 2026 14:10:04 GMT

mate I am at the stage I dont read what you say cause it's nonsense your commenting on sky broadband when you have BT

do you work from home? prob not

do you have kids that need internet? prob not

you are as bad as calling the contact centre it's all jargon, I work in electrical retail have for over 25 years, 1% of customers need the tech jargon, the majority need simple straight to point answer, you enjoy your working bt connection and sky TV

absolutely madness the stuff you post

port forwarding Yadda Yadda

change the GHz again pointless

what's the point moaning? we paying for a service and not getting any answers

cheers Tim enjoy bashing the keyboard

Re: Zero Wi-Fi connection

MarcAshworth — Fri, 14 Aug 2026 14:20:45 GMT

I had skytv and Wi-Fi put in in April but have not had any connectivity from both
@pgraham wrote:
doubt

I have tried everything

Re: Zero Wi-Fi connection

pgraham — Fri, 14 Aug 2026 14:22:56 GMT

some service

Re: Zero Wi-Fi connection

MarcAshworth — Fri, 14 Aug 2026 14:44:46 GMT

Zero wifi connection plus no sky.tv