topic Re: Wifi Resets in Broadband

Wifi Resets

DeansUK — Mon, 10 Aug 2026 09:35:58 GMT

My wifi keeps resetting [can tell on my iphone]. Happens at least once a minute. I have tried most things, reset hub, turn off any interference, kept electronics away from the hub etc. I have Gigafast broadband, and wired IS 1 gig, but wifi is constantly cutting out. It's not a big property.

Re: Wifi Resets

Brill+Gill — Tue, 11 Aug 2026 08:24:32 GMT

Hi @DeansUK, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

Re: Wifi Resets

DeansUK — Fri, 14 Aug 2026 04:39:18 GMT

Yeah, the chatted to me for a couple of posts then never got back. Had to buy an Eero router and run it off Sky's one. The WiFi is good now and stable. I shouldn't have to spend hundreds on my own equipment, the one you sent me on joining 3 months ago should have worked. That said, the Sky Glass, the MacBook and the iPhone I bought from you have all worked well, but this gigabit router was a big let down, as was being ignored

Re: Wifi Resets

Chrisee — Fri, 14 Aug 2026 05:51:47 GMT

@DeansUK prrsonally I look at buying and using my own WiFi kit as an investment as I do not have to psy Sky for WiFi Max or any other ISP I move to a fee to rent their WiFi kit. Expecting an ISP to provide decent WiFi speeds in every room of every house using a hub they bundle with the broadband contract is unrealistic.

Re: Wifi Resets

DeansUK — Fri, 14 Aug 2026 13:29:46 GMT

I agree. Will be leaving them as soon as I can