Mr barry cosrk

Barry451 — Fri, 14 Aug 2026 08:10:59 GMT

Hi been having problems with Wi-Fi issues around the house got a new router and still having more problems now having connect issues with lots of devices. Wi-Fi is lower upstairs than downstairs been having these problems for quite some time hoping the new hub would change this, but it has not now having more issues with devices connectivity. Any help would be great. Kind regards Mr. Clark

Re: Mr barry cosrk

Me134 — Fri, 14 Aug 2026 08:14:09 GMT

@Barry451 wrote:
Hi been having problems with Wi-Fi issues around the house got a new router and still having more problems now having connect issues with lots of devices. Wi-Fi is lower upstairs than downstairs been having these problems for quite some time hoping the new hub would change this, but it has not now having more issues with devices connectivity. Any help would be great. Kind regards Mr. Clark

Firstly, unplug the hub for 10 minutes and then reboot, hopefully a channel rescan will find a less congested wifi channel.

Have a look at the following to see if they can resolve your problem easily if no success with the above, you can also use the MySky app. If not you may need to consider either the Sky WiFi Max add-on package or perhaps purchasing a 3rd party mesh system (which remains yours regardless of ISP used and would be my own personal choice).

To check on local outages.
https://www.sky.com/servicechecker

To run the local checker.
https://www.sky.com/help/articles/broadband-diagnostic-start (do run all tests)

Helpful articles that explain the basics.
https://www.sky.com/help/articles/broadband-speeds-explained
https://www.sky.com/help/articles/broadband-tips-when-working-from-home

Link for Sky WiFi Max
https://www.sky.com/broadband/wifi-max

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Mr barry cosrk

Re: Mr barry cosrk