topic Problem with broadband in Broadband

Problem with broadband

REC3 — Fri, 14 Aug 2026 01:53:44 GMT

Status - Not connected

Network name - ********
Connection to broadband router ✔️
Connection to internet ❌

this is what keeps happening while trying to use my sky puck in both rooms, did all the basic checks! Turning off, router, pucks at wall! Tried restarting pucks by pressing button underneath along with turning off remote and pressing home button!
This started off with my son not being able to play online with others while gaming, then there was a possible outage and maintenance was showing on the Sky app, I don't have a Ethernet cable I'm all out of options other than contact Sky! Any suggestions or advice would be greatly appreciated thanks in advance! R x

Re: Problem with broadband

Daniel0210 — Fri, 14 Aug 2026 03:43:46 GMT

@REC3
When there are broadband issues between midnight and 7am it could be essential overnight maintenance taking place. It is carried out at those times to minimise disruption and there is no advance warning provided.

See this pinned post at the top of the Broadband board from Sky which could be relevant any night this happens…
https://helpforum.sky.com/t5/Broadband/Important-Notice-Scheduled-Broadband-Maintenance/td-p/5151847#M1014

If you have an ONT box displaying a red light, see this further advice…
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#

This link provides information about the coloured lights you may see on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Hopefully it’s back up and running before 7am. If it’s not, try restarting your hub or post back in this thread and we can try to offer additional advice.

Re: Problem with broadband

REC3 — Mon, 17 Aug 2026 11:03:46 GMT

Hi, thank you for responding to my thread. I have a engineer booked as it's still down. Was sent a new puck to try and see if that would work as it seems to just be the TV that isn't working.