topic Re: Activation date is confusing? in Broadband

Activation date is confusing?

Cyberrich — Thu, 13 Aug 2026 18:56:04 GMT

I have arranged to swich to sky on September 12th when my virgin contract ends but I've just seen in the email that sky have set the activation date for broadband on August 28th. Shouldn't this be on September 12th?

Re: Activation date is confusing?

Chrisee — Thu, 13 Aug 2026 20:31:36 GMT

@Cyberrich your switch will be set for the first date the network operator has available. If Virgin charge you for esrly czncellation you should be zble to claim a credit from Sky see https://www.sky.com/help/articles/switching-credit-offer

Re: Activation date is confusing?

TimmyBGood — Thu, 13 Aug 2026 20:32:55 GMT

@Cyberrich

If your switch involves physical intervention (such as the installation of an FTTP circuit) then you've probably been allocated the next date there are personnel available.

If this results in an early termination fee being levied by Virgin you can claim it back as an account credit from Sky.