WiFi issue with one device

Chrisfrom3TFM — Thu, 13 Aug 2026 17:23:33 GMT

Hi, I've over the last number of weeks been having an issue where my WiFi on my Lenovo IdeaCentre would disconnect and take a while to reconnect, on my phone and Glass it remains connected without an issue though.

I've tried all the suggestions given, i.e. unchecking the 'Allow this computer to turn off this device to save power.' on my WiFi adaptor to no avail, even tried factory resetting the router by pressing the WPS button for 30 seconds, I am on the Sky Broadband Superfast with Sky WiFi Max included and have the white SR213 hub.

Has anyone else encountered a similar issue or may be able to help me out?

Thanks.

Re: WiFi issue with one device

Brill+Gill — Fri, 14 Aug 2026 08:29:49 GMT

Hi @Chrisfrom3TFM, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

topic WiFi issue with one device in Broadband

WiFi issue with one device

Re: WiFi issue with one device