topic Broadband box has red light, in Broadband

Broadband box has red light,

Spideydb — Thu, 13 Aug 2026 14:46:11 GMT

Broadband box has red light on as does sky box and all devices have no WiFi. I've done the test my broadband and it says there are no issues

Re: Broadband box has red light,

GD1 — Thu, 13 Aug 2026 14:49:22 GMT

@Spideydb First thing to check is this link to see if there are any outages in your area:

https://www.sky.com/servicechecker

If there isn't try running the line test here:

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

Re: Broadband box has red light,

KurtG — Thu, 13 Aug 2026 14:50:11 GMT

I have the same issue in St Albans. The Sky test also says I have WiFi but we don't.