topic WiFi and connection in Broadband

WiFi and connection

Jhutch24 — Thu, 13 Aug 2026 12:58:41 GMT

over the last few days my wifi is cutting in and out repeatedly. It starts from 1pm and continues for a couple of hours. I follow the troubleshooting process and it typically connects again, but then will have to this on and off for hours. Doesn't seem to be in the morning or evening as of now, but this is the second time I've had issues with my box and have only been with sky for a short while.

the online chat room is slow and when I tried to communicate via there I lost connection.

Re: WiFi and connection

Brill+Gill — Fri, 14 Aug 2026 08:25:58 GMT

Hi @Jhutch24, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141