https://helpforum.sky.com/t5/Broadband/PlayStation-5/m-p/5342565#M585308 <P><SPAN>My PS5 worked perfectly yesterday but today it won’t obtain an IP address from the hub.</SPAN></P><P><SPAN>The hub has the PS5 stuck as </SPAN><SPAN>Reserved IP</SPAN><SPAN>. In <A href="https://myrouter.io/" target="_blank">myrouter.io</A> I select </SPAN><SPAN>DHCP</SPAN><SPAN> and Save, but when I return to the device list it still says </SPAN><SPAN>Reserved IP</SPAN><SPAN>.</SPAN></P><P><SPAN>The PS5 is set to automatic IP, automatic DNS, automatic MTU and no proxy. It connects to my phone hotspot, so the PS5 Wi-Fi is working. I’ve also rebooted the Sky hub.</SPAN></P><P><SPAN>Please can someone advise how to remove/reset the DHCP reservation? If this needs Sky to reset the hub/network configuration remotely, could someone from Sky assist?</SPAN></P> Thu, 13 Aug 2026 09:43:02 GMT MattEvz 2026-08-13T09:43:02Z https://helpforum.sky.com/t5/Broadband/PlayStation-5/m-p/5342565#M585308 <P><SPAN>My PS5 worked perfectly yesterday but today it won’t obtain an IP address from the hub.</SPAN></P><P><SPAN>The hub has the PS5 stuck as </SPAN><SPAN>Reserved IP</SPAN><SPAN>. In <A href="https://myrouter.io/" target="_blank">myrouter.io</A> I select </SPAN><SPAN>DHCP</SPAN><SPAN> and Save, but when I return to the device list it still says </SPAN><SPAN>Reserved IP</SPAN><SPAN>.</SPAN></P><P><SPAN>The PS5 is set to automatic IP, automatic DNS, automatic MTU and no proxy. It connects to my phone hotspot, so the PS5 Wi-Fi is working. I’ve also rebooted the Sky hub.</SPAN></P><P><SPAN>Please can someone advise how to remove/reset the DHCP reservation? If this needs Sky to reset the hub/network configuration remotely, could someone from Sky assist?</SPAN></P> Thu, 13 Aug 2026 09:43:02 GMT https://helpforum.sky.com/t5/Broadband/PlayStation-5/m-p/5342565#M585308 MattEvz 2026-08-13T09:43:02Z https://helpforum.sky.com/t5/Broadband/PlayStation-5/m-p/5344404#M585686 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4753822">@MattEvz</a></SPAN>, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.&nbsp;<BR /><BR />Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.<BR /><BR />Here's more information on how Community Messaging works - <A href="https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141" target="_blank">https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141</A><BR />&nbsp;</P> Fri, 14 Aug 2026 08:23:03 GMT https://helpforum.sky.com/t5/Broadband/PlayStation-5/m-p/5344404#M585686 Brill+Gill 2026-08-14T08:23:03Z