topic No wifi in Broadband

No wifi

DGEDDIE80 — Thu, 13 Aug 2026 08:04:05 GMT

No WiFi tried doing all steps suggested still no connection to WiFi. Seems a lot of people having the same issues yet app says no faults so somethings up.i work from home so need the wifi

Re: No wifi

caesarome — Thu, 13 Aug 2026 08:25:24 GMT

@DGEDDIE80

The app looks for issues in you area so if this is an issue with your line only it will not show.

Try running this line test to see if it finds any faults:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

Re: No wifi

DGEDDIE80 — Thu, 13 Aug 2026 08:52:26 GMT

Yeah still no joy

Re: No wifi

caesarome — Thu, 13 Aug 2026 08:54:55 GMT

What was the result of the line test ?

Re: No wifi

TimmyBGood — Thu, 13 Aug 2026 08:55:53 GMT

@DGEDDIE80 wrote:
i work from home so need the wifi

Unfortunately choosing to use domestic broadband for WFH doesn't make the circuit any more resilient or create additional urgency for a response.

Given today is Thursday, the Openreach two working days time to fix target now extends through next Monday.