topic Sky max keeps dropping in Broadband

Sky max keeps dropping

Chrisbee1 — Thu, 13 Aug 2026 07:26:37 GMT

Anyone been having trouble with sky for ages and their customer service is awful I've put in two complaints and no one responds. Had an engineer out and said they have issues with sky max and apple it will be sorted but it's not and we're continuously using all our 5g and WiFi is forever dropping . Plucking up courage to call them again but forever spend hours on phone and nothing sorted any help appreciated my tv and computer is now wired to max as so bad but still drops

Re: Sky max keeps dropping

lainys — Thu, 13 Aug 2026 20:00:17 GMT

Hi there @Chrisbee1 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141