topic WiFi up down and off in Broadband

WiFi up down and off

Martyn631 — Thu, 13 Aug 2026 07:19:53 GMT

Since broad band install nothing has worked properly and when it does work it's up and down. The box on the inside is falling off. I had to make the channel outside myself to get city fiber to even do the job. Since the install nothing has realy worked for any length of time, we've used all our dater, computers just can't pick anything up and to top it all you've charged me £37 for a service I'm not getting, absolutely rediculas.

Re: WiFi up down and off

lainys — Thu, 13 Aug 2026 19:58:50 GMT

Hi there @Martyn631 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141