topic My internet is not working in Broadband

My internet is not working

Gabrieldulgheru — Wed, 12 Aug 2026 20:10:06 GMT

Even if on the app it shows everything good my internet is off

Re: My internet is not working

caesarome — Wed, 12 Aug 2026 21:25:22 GMT

Try running this line test to see if it finds any faults:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

Re: My internet is not working

Daniel0210 — Thu, 13 Aug 2026 03:12:01 GMT

@Gabrieldulgheru wrote:
Even if on the app it shows everything good my internet is off

@Gabrieldulgheru

The service checker doesn't necessarily disclose a problem immediately and there can be an hour plus delay before it picks up a lost connection which is why on here we tend to advise on trying it again later.