topic Re: Mini box freezing in Broadband

Mini box freezing

Moz4 — Tue, 11 Aug 2026 12:29:01 GMT

My mini box has been freezing for several weeks. I eventually got through to your help desk and after several attempts to fix the problem over the phone I was sent a new mini box which worked OK fo a while. But the problem has started to happen again.

The problem is the mini box loses its internet signel for several seconds. The signal will return and then lose the signal again. I have tried to resolve the problem by using the recommendations on the help pages. It is very frustrating.

Re: Mini box freezing

Brill+Gill — Wed, 12 Aug 2026 07:58:02 GMT

Hi @Moz4, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141