topic Re: Hub not arrived in Broadband

Hub not arrived

jaycxo — Tue, 11 Aug 2026 09:18:10 GMT

My hub hasn't arrived yet and I have a engineer scheduled for today? Been trying to get help with what's happening, getting texts from open reach saying it's taking longer but when I try to get a hold of someone for a proper answer I can't?

Re: Hub not arrived

caesarome — Tue, 11 Aug 2026 09:19:25 GMT

@jaycxo

What shows here for you:

https://www.sky.com/ordertracking

Re: Hub not arrived

GD1 — Tue, 11 Aug 2026 10:26:51 GMT

@jaycxo If you don't receive your hub today please feel free to post back tomorro and Sky will be able to send a new hub, however they can't do anything until after the activation day has passed.

Re: Hub not arrived

jaycxo — Tue, 11 Aug 2026 10:25:54 GMT

Just says hub is awaiting dispatch, my installation date is today, open reach have messaged me to say things are taking longer than expected but does that mean my installation isn't today? I'm so confused, tried to get help on sky website and getting nowhere, my current WiFi runs out end of this week with virgin media so I'm panicking

Re: Hub not arrived

jaycxo — Wed, 12 Aug 2026 04:33:26 GMT

So engineer didn't arrive yesterday and still says awaiting dispatch on my hub, I was due to be activated yesterday does anyone know what's going on?

Re: Hub not arrived

caesarome — Wed, 12 Aug 2026 04:39:51 GMT

@jaycxo wrote:

So engineer didn't arrive yesterday and still says awaiting dispatch on my hub,

It can't be a coincidence that Openreach didn't arrive a the hub hasn't been dispatched yet so have you been given a new activation date or one for Openreach to do the work at your property ?

Re: Hub not arrived

jaycxo — Wed, 12 Aug 2026 04:48:16 GMT

No haven't had any further updates, they didn't even cancel so I waited in for nothing, wishing I never left virgin media now 🙃

Re: Hub not arrived

jaycxo — Thu, 13 Aug 2026 18:43:21 GMT

2 days past my activation date, still nothing changed on my account, still showing the engineer coming out the 12th and my hub still awaiting dispatch, heard nothing from anyone what's happening? Does anyone know a contact number?