topic Re: Activation day in Broadband

Activation day

KC991 — Tue, 11 Aug 2026 09:43:44 GMT

I have just moved into a new property and it is activation day on my Sky broadband but there is a openreach ONT already installed but the previous occupants left without the ONT power supply Sky support said an engineer may be coming out today to supply this and install my router but on Orders and Engineer visits it doesnt mention a engineer and my Broadband has now went live but we cannot power the openreach ONT could a Sky employee please check if a Engineer call has been logged for today for my address and order number

Re: Activation day

caesarome — Tue, 11 Aug 2026 09:58:07 GMT

@KC991

If you broadband has been activated and as nothing shows regarding any visit on your account you will have to call Sly again as we are customers here so you are not talking to Sky.

Re: Activation day

GD1 — Tue, 11 Aug 2026 09:58:10 GMT

@KC991 As the ONT is already there remote activation would have been completed, as your now live.

We can ask the community messaging team to reach out to you as Sky will need to book Openreach to replace the ONT.

Re: Activation day

KC991 — Tue, 11 Aug 2026 10:07:24 GMT

Thanks for the reply we did speak with openreach yesterday and they said a Engineer will hopefully be out tommorow but neither website has said a ticket has been logged for a visit so was just wondering if this was a usual thing and to expect a text/email to confirm either another date or time i will try contacting them again thanks