topic Re: No wifi in Broadband

No wifi

rhea2025 — Mon, 10 Aug 2026 18:32:11 GMT

You are telling me everything is good, this is not the case at all . We have no WiFi on any of our devices

Re: No wifi

caesarome — Mon, 10 Aug 2026 18:35:13 GMT

@rhea2025

As we are customers here who help each other you are not talking to Sky.

Try rebooting your broadband hub at the mains, if this doesn't fix it then give this a try:

Try running this line test to see if it finds any faults:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

Re: No wifi

Stef3098765 — Mon, 10 Aug 2026 18:49:10 GMT

Me either box has red light

Re: No wifi

caesarome — Mon, 10 Aug 2026 18:51:46 GMT

@Stef3098765

As you have Sky Fibre and your ONT shows a red light then have a read of this:
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#

If nothing there helps then the first thing to check is this link to see if there are any outages in your area, it can be a bit slow at picking up issues so if nothing shows perhaps try it again later:
https://www.sky.com/servicechecker

If there isn't try running the line test here:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.