topic Continuing issues with broadband and Wi-Fi in Broadband

Continuing issues with broadband and Wi-Fi

Kev2605 — Mon, 10 Aug 2026 11:56:10 GMT

The internet and broadband has been poor since going over to sky. Takes ages to load content, the tv keeps dropping out when watching especially with love sport or watching a film on sky. If it can't be resolved we are going to cancel the subscription and go with another supplier.

Re: Continuing issues with broadband and Wi-Fi

Brill+Gill — Tue, 11 Aug 2026 08:23:11 GMT

Hi @Kev2605, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

Re: Continuing issues with broadband and Wi-Fi

Kev2605 — Thu, 13 Aug 2026 09:07:20 GMT

I have contacted Sky and complain again about the poor service. They said an Engineer is investigating but had two emails, the second to say they have tried contacting me ( they haven't as had no missed calls or email) and the case will be closed! You can't reply to the email so again clueless as to what's happening. Sorry but an absolute joke as far as customer service goes.

Re: Continuing issues with broadband and Wi-Fi

SuperMatt — Thu, 13 Aug 2026 12:50:00 GMT

Hello, @Kev2605. I'll send you an invite to a private chat shortly and we can help you.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours. Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141