https://helpforum.sky.com/t5/Broadband/How-to-get-a-follow-up-engineer-visit/m-p/5340124#M584694 <P>I have a new router as we are changing from copper wiring. Sky Q box and CCTV don't work with it. I changed it back to the old router. An engineer came and he said I needed a Broadband technician engineer. No sign of one being booked in. How to I get one?&nbsp;</P> Mon, 10 Aug 2026 11:25:26 GMT Khdubs 2026-08-10T11:25:26Z https://helpforum.sky.com/t5/Broadband/How-to-get-a-follow-up-engineer-visit/m-p/5340124#M584694 <P>I have a new router as we are changing from copper wiring. Sky Q box and CCTV don't work with it. I changed it back to the old router. An engineer came and he said I needed a Broadband technician engineer. No sign of one being booked in. How to I get one?&nbsp;</P> Mon, 10 Aug 2026 11:25:26 GMT https://helpforum.sky.com/t5/Broadband/How-to-get-a-follow-up-engineer-visit/m-p/5340124#M584694 Khdubs 2026-08-10T11:25:26Z https://helpforum.sky.com/t5/Broadband/How-to-get-a-follow-up-engineer-visit/m-p/5340176#M584704 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3555835">@Khdubs</a>&nbsp;</P> <P>You would need to call Sky and explain</P> <P>thus to them about what this engineer said to you.</P> Mon, 10 Aug 2026 12:22:50 GMT https://helpforum.sky.com/t5/Broadband/How-to-get-a-follow-up-engineer-visit/m-p/5340176#M584704 caesarome 2026-08-10T12:22:50Z