topic Re: Network issues in Broadband

Network issues

Seanmgall — Sun, 09 Aug 2026 07:25:00 GMT

I recently got a new router, I home is all back online, yet my internet connection to my sky q box and sky mini box keeps cutting out

Re: Network issues

ItWasAllMichele — Sun, 09 Aug 2026 19:35:30 GMT

Hi there @Seanmgall, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

Re: Network issues

Kickstart1966 — Sun, 09 Aug 2026 20:06:40 GMT

Yep same here , new puck and it keeps dropping out . So frustrated with sky , no help !

Re: Network issues

JeffJ1 — Sun, 09 Aug 2026 20:49:23 GMT

Same here. New fibre with router installed last week.
Sky q to router in same room (2 meters apart) constant reboot as sky apps not being available.

sky mini box not available (showing no WiFi to sky q connection)

constantly moving sky hub booster to overcome issues.

Wifi around house good but connectivity issues with sky q and mini box are a big problem.

Re: Network issues

N_chill — Mon, 10 Aug 2026 11:42:41 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141