topic Re: Lo broadband speed in Broadband

Lo broadband speed

Barry668 — Sat, 08 Aug 2026 21:24:33 GMT

My broadband speed is way below the guaranteed speed please help ?

Re: Lo broadband speed

Chrisee — Sun, 09 Aug 2026 07:03:18 GMT

@Barry668 run the online service checker in the My Sky app as if the broadbsnd speed is below the minimum for your connection it should offervhelp. However if the problem is slow WiFi connnection between thevhub snd your device it sounds like you may need to invest in better WiFi kit.

Re: Lo broadband speed

TimmyBGood — Sun, 09 Aug 2026 11:17:11 GMT

@Barry668

https://www.sky.com/help/articles/sky-broadband-speed-guarantee

Unfortunately the only thing which is 'guaranteed' is exit without penalty if the issue cannot be resolved.

There's no longer a one month refund of the broadband subscription.