topic Re: Broadband constantly fails in Broadband

Broadband constantly fails

Lisa354 — Sat, 08 Aug 2026 14:24:02 GMT

Every day I've had trouble with watching programs. The picture is dreadful. Either fuzzy, freezes or cuts out completely. I'm going to go back to EE. Wish I'd never left.

Re: Broadband constantly fails

Jason- — Sun, 09 Aug 2026 08:11:37 GMT

Hello @Lisa354,

Thanks for taking the time to post on our Community and sorry to see that this is to report issues you're having with your Sky Broadband connection.

I apologise for the problems you're having and the inconvenience this is causing you. I'll send you an invite to a private chat shortly and we can help you get things working better for you.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours. Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

Thanks, Jason

Re: Broadband constantly fails

Lisa354 — Thu, 13 Aug 2026 13:29:26 GMT

I tried for 2 days to upload a photo for my passport via Gov.UK., and every time, it failed, with a message "Error 505, lost connection... etc."

I really need a better service.