https://helpforum.sky.com/t5/Broadband/House-move/m-p/5339085#M584461 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4750266">@KRor10</a>&nbsp;<BR />You aren’t talking to Sky by posting here. If you are new to the forum then welcome to the Community which is made up predominantly of <STRONG>Sky customers helping other Sky customers </STRONG>which includes additional help from customers who are Superusers like myself. <BR /><BR /></P> <P><SPAN>Hubs for new activations are normally dispatched via Royal Mail to arrive a 'few days' prior to the activation date.</SPAN></P> <P>&nbsp;</P> <P><SPAN>Based on the experience my son had, once it has been dispatched you should be able to track it through Royal Mail. The postman/woman will usually leave it hidden if no one is in. You shouldn't need to sign for it.</SPAN></P> <P>&nbsp;</P> <P><SPAN>They should also pop a card through the letterbox telling you where it was left and the tracking should show some information on it too.</SPAN></P> <P>&nbsp;</P> <P><SPAN>Its likely the current occupant has told the postman/woman they hadn't ordered it.</SPAN></P> Sat, 08 Aug 2026 14:16:42 GMT Daniel0210 2026-08-08T14:16:42Z https://helpforum.sky.com/t5/Broadband/House-move/m-p/5339080#M584459 <P>I am moving to new house on 14th August and I am new customer to Sky. &nbsp;I got an email saying that a delivery from Sky to my new address was return ? &nbsp;Can you check that you will resend on 14th August ?</P> Sat, 08 Aug 2026 14:01:39 GMT https://helpforum.sky.com/t5/Broadband/House-move/m-p/5339080#M584459 KRor10 2026-08-08T14:01:39Z https://helpforum.sky.com/t5/Broadband/House-move/m-p/5339085#M584461 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4750266">@KRor10</a>&nbsp;<BR />You aren’t talking to Sky by posting here. If you are new to the forum then welcome to the Community which is made up predominantly of <STRONG>Sky customers helping other Sky customers </STRONG>which includes additional help from customers who are Superusers like myself. <BR /><BR /></P> <P><SPAN>Hubs for new activations are normally dispatched via Royal Mail to arrive a 'few days' prior to the activation date.</SPAN></P> <P>&nbsp;</P> <P><SPAN>Based on the experience my son had, once it has been dispatched you should be able to track it through Royal Mail. The postman/woman will usually leave it hidden if no one is in. You shouldn't need to sign for it.</SPAN></P> <P>&nbsp;</P> <P><SPAN>They should also pop a card through the letterbox telling you where it was left and the tracking should show some information on it too.</SPAN></P> <P>&nbsp;</P> <P><SPAN>Its likely the current occupant has told the postman/woman they hadn't ordered it.</SPAN></P> Sat, 08 Aug 2026 14:16:42 GMT https://helpforum.sky.com/t5/Broadband/House-move/m-p/5339085#M584461 Daniel0210 2026-08-08T14:16:42Z