topic Re: Bad wifi in Broadband

Bad wifi

Leahdavison — Wed, 05 Aug 2026 18:29:56 GMT

I recently called explaining that the wifi is terrible and the man got me to pay extra for better connection and it is still awful talk talk was so much better why is it so bad we can only get it in one room none of our security cameras will connect we never had this issue with previous broadband

Re: Bad wifi

caesarome — Wed, 05 Aug 2026 18:44:09 GMT

@Leahdavison wrote:
the man got me to pay extra for better connection

What did you actually change on your account or upgrade to ?

Re: Bad wifi

Leahdavison — Sat, 08 Aug 2026 06:32:26 GMT

We paid for the upgrade to sky max

Re: Bad wifi

Leahdavison — Sat, 08 Aug 2026 06:34:09 GMT

As we were told this would definitely be better and reach further as well as work on our cameras

Re: Bad wifi

Me134 — Sat, 08 Aug 2026 06:59:50 GMT

@Leahdavison wrote:
We paid for the upgrade to sky max

That sounds like you haven't requested the first booster? You'll have to contact them and ask for it. The other 2 you are allowed are only given after a visit by an engineer (if you need them) who will determine the best location and setup.

Link for Sky WiFi Max
https://www.sky.com/broadband/wifi-max

Re: Bad wifi

Leahdavison — Mon, 10 Aug 2026 12:56:47 GMT

I'm not sure what you mean they charged me extra and £10 for the pleasure of talking to them to fix my issue do you know the number i should call as they make it very difficult to get hold of the right person