topic Re: Broadband disconnecting in Broadband

Broadband disconnecting

barneyb1 — Fri, 07 Aug 2026 18:21:33 GMT

My broadband keeps disconnecting service checker says everything is good,im having to put password in at least 10 times a day,connects for 2 minutes then disconnects again.

Re: Broadband disconnecting

caesarome — Fri, 07 Aug 2026 18:35:19 GMT

@barneyb1

The checker looks for issues in your area so as there are none then try running this line test to see if it finds any faults:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

Re: Broadband disconnecting

barneyb1 — Fri, 07 Aug 2026 19:24:19 GMT

Hey thanks but when I press the link you provided it's just taking me to usual service checker.