https://helpforum.sky.com/t5/Broadband/Poor-signal/m-p/5338519#M584317 Our internet is very poor. As soon as we go upstairs we loose connection. It wasn't like this in our last property Fri, 07 Aug 2026 15:55:33 GMT Alixd 2026-08-07T15:55:33Z https://helpforum.sky.com/t5/Broadband/Poor-signal/m-p/5338519#M584317 Our internet is very poor. As soon as we go upstairs we loose connection. It wasn't like this in our last property Fri, 07 Aug 2026 15:55:33 GMT https://helpforum.sky.com/t5/Broadband/Poor-signal/m-p/5338519#M584317 Alixd 2026-08-07T15:55:33Z https://helpforum.sky.com/t5/Broadband/Poor-signal/m-p/5338529#M584319 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4749668">@Alixd</a>&nbsp;</P> <P>A poor signal in certain rooms is something that can cause this so try going through this to see if it helps:</P> <P><BR /><A href="https://www.sky.com/help/broadband/my-broadband-speed/improving-wi-fi-signal-to-my-devices/articles/improve-the-wi-fi-signal-to-your-devices" target="_blank">https://www.sky.com/help/broadband/my-broadband-speed/improving-wi-fi-signal-to-my-devices/articles/improve-the-wi-fi-signal-to-your-devices</A></P> <P><BR />If not and if you have Wi-Fi Max on your account then Sky will loan up to 3 pods as you can read about here:</P> <P>&nbsp;</P> <P><A href="https://www.sky.com/help/articles/sky-wifi-max" target="_blank">https://www.sky.com/help/articles/sky-wifi-max</A></P> <P>&nbsp;</P> <P>So you can either call them on 150 from a landline phone or a mobile that has a Sky sim in it or Select "No, I still need help" at the bottom on the above link.</P> <P><BR />Alternatives are homeplugs or your own mesh network.</P> Fri, 07 Aug 2026 16:17:26 GMT https://helpforum.sky.com/t5/Broadband/Poor-signal/m-p/5338529#M584319 caesarome 2026-08-07T16:17:26Z