topic Broadband activation in Broadband

Broadband activation

Staceypanda1993 — Fri, 07 Aug 2026 09:14:14 GMT

Hi there. Need a little help.

I've just received a text saying my broadband has been activated but im not getting any internet from the router at all. Is there a problem in my end or what's going on?

Im assuming it should be live right now but nothing.

Could anybody help clarifying this for me?

Thanks.

Re: Broadband activation

SuperMatt — Sat, 08 Aug 2026 08:29:43 GMT

Hello, @Staceypanda1993. I'll send you an invite to a private chat shortly and we can help you.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours. Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141