Broadband or WIFI connection issues

WLL1 — Thu, 06 Aug 2026 16:28:14 GMT

I am experiencing severe performance issues on my Sky Broadband connection:

Microsoft Teams: Unable to send messages since 16:00 today, receive messages are normal.Tested using my mobile hotspot and it worked fine, but fails immediately when reconnected to Sky Wi-Fi.

Uploads files to Drive: Uploading files is extremely slow, though downloads are normal.

Mobile Apps & Forums: Games and web forums are loading very slowly.

I have already turned off Sky Broadband Shield and restarted the hub last night, but the issue persists. Since mobile data works fine, this confirms it is a Sky network/line issues.

Could you please help fix it? Thanks

Re: Broadband or WIFI connection issues

Danz994 — Fri, 07 Aug 2026 09:04:44 GMT

Hi there @WLL1 Thanks for your first post on the Community forum.

I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

topic Re: Broadband or WIFI connection issues in Broadband

Broadband or WIFI connection issues

Re: Broadband or WIFI connection issues