topic Re: Old type hub in Broadband

Old type hub

Stevie-C — Thu, 06 Aug 2026 20:29:06 GMT

My 82 year old mum has had a bit open reach man Install sky fibre . It's all working but as she has an old type hub she cannot use her phone . She doesn't have a mobile so her landline is her main way of contacting people.

Can someone please give me a phone number she can call (using her neighbours phone) to try and get an updated hub sent out . She has recently upgraded to sky fibre so I'm surprised they didn't send one

Re: Old type hub

caesarome — Thu, 06 Aug 2026 21:04:53 GMT

@Stevie-C

If Sky haven't sent her a new hub then the one she has should be suitable to use so if there a phone port on the back of it that the phone connection can be plugged into ?

Re: Old type hub

TimmyBGood — Thu, 06 Aug 2026 21:40:50 GMT

@Stevie-C

The Sky Broadband Hub from 2019 is compatible with digital voice service, as is the 2023 Max Hub.

The 2016 Q Hub, 2013 Broadband Hub and and earlier models are not.

https://www.sky.com/help/articles/set-up-hub-which-sky-hub-do-you-have

Re: Old type hub

Stevie-C — Fri, 07 Aug 2026 05:30:26 GMT

Unfortunately there's no phone port in the hub she has - she has a MR155 which according to google doesn't have a phone port

Re: Old type hub

Chrisee — Fri, 07 Aug 2026 05:54:53 GMT

@Stevie-C no idea what a MR155 is if she has been switched to full fibre by Sky and tge internet is working only the three hubs on the top line can be connected https://www.sky.com/help/articles/set-up-hub-which-sky-hub-do-you-have read the link and talk your mum through how to plug her phone in.