topic Re: WiFi dropping every few minute in Broadband

WiFi dropping every few minute

DBH — Thu, 06 Aug 2026 07:46:07 GMT

I have recently had a new router and it is dropping the WiFi connection every two or 3 minutes. Mobiles and tablets are being drained of charge because they are constantly looking for the signal. Why is it so difficult to get an engineer visit?

Re: WiFi dropping every few minute

Blah-blah-blah — Thu, 06 Aug 2026 08:33:26 GMT

No advice, but we have same issue, commenting to add traction.

Phoned and "help is coming" been promised a new hub to try, or an engineer visit, but nothing appears or happens.

Speed test confirms wifi dropped off a cliff, to 7mb/s for example. We're paying for 900mb/s and have white Hub 6. It's not the service speed to the house, it's the hub crashing out All. The. Time.

Constant dropping in and out, light remains white but can be in the same room as hub and lose connection. Phones constantly 'hanging' on blank pages, time-out, 'no response' errors, while WiFi apparently boots up again. Tablets run down in 24 hours like you are saying. We thought Vodafone was bad, but Sky seems worse.

Re: WiFi dropping every few minute

DBH — Thu, 06 Aug 2026 09:30:24 GMT

Thanks for sharing your thoughts. We too have the white box which we were forced to have because of the phone lines going digital. We have a landline purely for an elderly family member who refuses to use a mobile. We're concerned that a vulnerable person might not be able to get in contact because the box is unreliable.

Perhaps someone from Sky who is monitoring these forums might like to get in touch to have a look at the situation.

Re: WiFi dropping every few minute

Samraj — Thu, 06 Aug 2026 15:03:06 GMT

Hey, @DBH + @Blah-blah-blah 👋🏽

I’ve escalated your posts to the Community Messaging team who'll invite you to a private chat to help you!

You'll soon notice a chat bubble at the bottom of your screen, but this will automatically close if you don't respond within 48 hours.

To learn more about the escalation process, you can read this article.

Re: WiFi dropping every few minute

Coley-W95 — Thu, 06 Aug 2026 15:33:20 GMT

Thanks for escalating this @Samraj. We’ve sent @DBH and @Blah-blah-blah an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.

Re: WiFi dropping every few minute

MilenaD — Thu, 06 Aug 2026 18:20:50 GMT

Hi there, I have same issue, however, I didn't change it my hub. I have it for 3rd year black broadband hub, but today it's the 3rd day in roll, between 6.00 and 7.00pm WiFi connection dropping off for about couple of minutes, but happen more than 5-6 times. I really don't know why is that as I haven't change anything, not the hub, not the place, not set up, nothing.

Re: WiFi dropping every few minute

ModernFugu — Thu, 06 Aug 2026 18:34:08 GMT

I've recently joined, less than a week ago and I'm already having these issues. Worst part is my security systems relies on a good wifi service and this certainly isn't that.

the only help I'm being offered currently is a wifi check which says everything is ok? Is this a joke because it isn't. I've done independent speed checks and these vary from 0- 500/600 and I've got the 900 gigafast speed, allegedly!!!

Re: WiFi dropping every few minute

KoiMan — Thu, 06 Aug 2026 18:54:44 GMT

Well this is incredible. I had my new box installed today and I am too suffering this.

How do I contact SKY to report this? I found this area after going through loops of menus.

It's beyond annoying.

Re: WiFi dropping every few minute

DBH — Thu, 06 Aug 2026 18:57:55 GMT

It's a very clunky system . I've been in a chat since 5 and it's such a slow process I'm grinding my teeth in frustration

Re: WiFi dropping every few minute

KoiMan — Thu, 06 Aug 2026 19:31:42 GMT

I just did the panic thing, unplugged it, waited a minute and turned on again.

So far so good, but I will obviously be monitoring it.

🤞🤞

Re: WiFi dropping every few minute

Blah-blah-blah — Thu, 06 Aug 2026 22:17:59 GMT

I swiftly responded to Coley-w95, however the chat service closes at 16.30. I will await reopening tomorrow.

@Coley-W95 wrote:
Thanks for escalating this @Samraj. We’ve sent @DBHand @Blah-blah-blahan invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.

Re: WiFi dropping every few minute

Blah-blah-blah — Fri, 07 Aug 2026 06:58:39 GMT

Did you get anything fixed last night? I sent some info too late but hoping for reply again this morning .

Re: WiFi dropping every few minute

DBH — Fri, 07 Aug 2026 07:16:30 GMT

Nothing concrete. All they confirmed was that there's nothing wrong with the line connection. They want to do more tests today. I rebooted the hub and it's been stable overnight. See how we both get on today. Keep in touch 👍

Re: WiFi dropping every few minute

KoiMan — Fri, 07 Aug 2026 08:36:49 GMT

Logged in today.

Same problem occurring, it's even dropping out now.

Managed to eventually speak to a person at SKY, did the usual checks, which are essentialy line checks, not inside the house issues.

A new hub is being sent (for what that's worth). All the password and device chages to happen again. Grrr.

No mention or offer of a refund as the line is OK.

Watch this space.

Re: WiFi dropping every few minute

DBH — Fri, 07 Aug 2026 08:57:02 GMT

Thanks for the update. I've had no contact from the community team. I'm going to try via the My Sky app. I'll keep in touch 👍

Re: WiFi dropping every few minute

ModernFugu — Fri, 07 Aug 2026 14:08:31 GMT

Well I'm having the same issues for another day....think another phone call will be on the cards

The worst part is I've switched from the previous provider and need to be compensated as they say they will pay towards the switch, so I'm reluctant to just cancel right now as I know there will be no chance of reeeeming that.

ita really annoying, there's clearly a problem with the hardware

Re: WiFi dropping every few minute

Blah-blah-blah — Fri, 07 Aug 2026 14:52:54 GMT

Thought I'd list some previously advised steps within the thread here, in case it helps someone later:

Turn hub off by pressing the WPS button for a solid 30 seconds. This forces a reboot and checks for latest software.

We performed this, but it didn't seem to solve our drop out issue. Within minutes of being off that phonecall, we still had regular absence of WiFi every few minutes.

Because our drop offs were really bad last night, we searched for answers and commented on this thread.

Also we manually rebooted hub for 2nd time, by pulling out power lead. It rebooted and we noticed hub seemed better all evening, no drop outs were noted.

When messaging with helpdesk today we were guided through some additional steps:

Logged into My Sky App:
Disabled Sky Shield under broadband product settings. Ours had been set to 13+ previously, now it is disabled.
Rebooted hub after this step (power off, 30 seconds)

Our "speed" showed 55mb/S today, so that was classed as a significant improvement.

We have 20 devices (IE door bells, couple cameras and two smart watches, tablets and games system, and laptops, etc all normal stuff. Not all of these are all on at once).

55mb/S was deemed acceptable by the advisor across 20 devices.

It doesn't seem that good to me for 900mb/s plan, but now we have to monitor for 24hrs and see how we do.

Re: WiFi dropping every few minute

DBH — Fri, 07 Aug 2026 16:43:34 GMT

I've checked my settings as suggested and they're already disabled. I don't know if that was done by the engineer when we had initial problems or if there has been a little assistance. Either way everything has worked flawlessly today. Hope that won't jinx it 😂

Re: WiFi dropping every few minute

Misskitty — Fri, 07 Aug 2026 17:59:08 GMT

I have exactly the same issue happening, struggling to contact sky I work from home (online streamer) so the loss of income and living in a rural area isn't helping the matter

Re: WiFi dropping every few minute

DBH — Fri, 07 Aug 2026 18:08:35 GMT

Try the My Sky app. There's get help button which is supported to be 24/7 fast assistance. I'd missed that and all the phone numbers seem to direct you to the Community pages. Worth a try 👍