https://helpforum.sky.com/t5/Broadband/Streaming-keeps-shutting-down-and-broadband/m-p/5337671#M584067 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4748721">@Jules154</a>&nbsp;if you broadband connection is down then use the online service checker overca mobile connection but note it takes upmto an hour to pick up a dropped connection. Once it does it will walk younthrough some tests and can book an engineer if one is required.</P> <P>&nbsp;</P> <P>If however the hub is connected the problem is probably poor WiFi in your home.&nbsp;</P> Thu, 06 Aug 2026 14:56:56 GMT Chrisee 2026-08-06T14:56:56Z https://helpforum.sky.com/t5/Broadband/Streaming-keeps-shutting-down-and-broadband/m-p/5337624#M584048 <P>Service is bad streaming and broadband not working&nbsp;</P> Thu, 06 Aug 2026 14:19:54 GMT https://helpforum.sky.com/t5/Broadband/Streaming-keeps-shutting-down-and-broadband/m-p/5337624#M584048 Jules154 2026-08-06T14:19:54Z https://helpforum.sky.com/t5/Broadband/Streaming-keeps-shutting-down-and-broadband/m-p/5337671#M584067 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4748721">@Jules154</a>&nbsp;if you broadband connection is down then use the online service checker overca mobile connection but note it takes upmto an hour to pick up a dropped connection. Once it does it will walk younthrough some tests and can book an engineer if one is required.</P> <P>&nbsp;</P> <P>If however the hub is connected the problem is probably poor WiFi in your home.&nbsp;</P> Thu, 06 Aug 2026 14:56:56 GMT https://helpforum.sky.com/t5/Broadband/Streaming-keeps-shutting-down-and-broadband/m-p/5337671#M584067 Chrisee 2026-08-06T14:56:56Z