Can't detect my services

ChamboNick — Thu, 06 Aug 2026 13:54:16 GMT

I recently moved house and therefore had a new sky max hub installed. All seems to be working ok, sky q, wfi etc but when I go into the my sky app it comes up with a message saying can't detect my service. I then run a broadband and wifi check and both come back that all is ok?!

When i go into my account it says Im on the fibre 500 but it isnt listed on my bill only the tv package is.

Ive no idea whats going on but phoning them is a nightmare, any help appreciated.

Re: Can't detect my services

Chrisee — Thu, 06 Aug 2026 14:16:07 GMT

@ChamboNick you will have separate accounts for the broadband and TV services. You need the brosdbsnd account added to your Sky ID

You should be ablecto do that by using this link https://www.sky.com/help/articles/sky-id-link-new-choose if you get stuck give Sky a call.

topic Can't detect my services in Broadband

Can't detect my services

Re: Can't detect my services