topic Re: No hub turned up in Broadband

No hub turned up

Steve2056 — Thu, 06 Aug 2026 13:31:16 GMT

I joined sky a couple of weeks ago now and still have no hub turned up I wanna know what I can do now

Re: No hub turned up

GD1 — Thu, 06 Aug 2026 13:45:04 GMT

@Steve2056 Is your broadband service now activated?

Re: No hub turned up

Steve2056 — Thu, 06 Aug 2026 13:47:36 GMT

Yeah everything is done just need a Hub but I can't seem to get one delivered

Re: No hub turned up

GD1 — Thu, 06 Aug 2026 13:49:10 GMT

@Steve2056 To get you some help with this I have escalated your post to the Sky Messaging team. This link explains how it works https://helpforum.sky.com/t5/Did-you-know/My-post-has-been-escalated/ba-p/3711147#M1014

Keep an eye out for an invite or blue chat bubble.

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

Be reassured the email & message is from Sky and your details are safe and secure.
If you are using Safari please make sure that Hide IP Address is not checked in order to see the blue bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

I would also recommend that if not already on, that you turn email/private message notifications on to avoid missing any alerts

Re: No hub turned up

ItWasAllMichele — Thu, 06 Aug 2026 18:19:51 GMT

Thanks for escalating this @GD1 We’ve sent an invite to chat @Steve2056

Please be aware conversations automatically close if there is no response within 48 hours.