topic WiFi issues in Broadband

WiFi issues

Nat157 — Thu, 06 Aug 2026 11:56:55 GMT

Hi there, we are having major issues with our WiFi being so slow it barely connects to any devices. My laptop keeps saying connected no internet and the main Q box keeps saying the same as well. Whenever I run a broadband test it says there is an issue, I go thru the motions of disconnecting and reconnecting etc, it tests again and miraculously says the issues is fixed but speed is slower than it was but faster than promised. Does anyone have any tips/ hints/ fixes please as this is infuriating..... thanks

Re: WiFi issues

Danz994 — Fri, 07 Aug 2026 09:11:58 GMT

Hi there @Nat157 Thanks for your first post on the Community forum.

I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141