https://helpforum.sky.com/t5/Broadband/Not-working/m-p/5337249#M583929 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4748364">@KW-</a>&nbsp; &nbsp;First thing to check is this link to see if there are any outages in your area:<BR /><BR /><A href="https://www.sky.com/servicechecker" target="_blank" rel="noopener">https://www.sky.com/servicechecker</A><BR /><BR />If there isn't try running the line test here:<BR /><BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank" rel="noopener">https://www.sky.com/help/articles/broadband-diagnostic-start</A><BR /><BR />You can also run the test via the MySky app on a mobile data connection.<BR /><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P>&nbsp;</P> <P>Your duplicate thread you created on the Accessibility Board (which is the wrong board to use for broadband related issues) has been removed as you already raised the same issue in this thread.</P> <P>&nbsp;</P> <P>&nbsp;</P> Thu, 06 Aug 2026 07:52:11 GMT GD1 2026-08-06T07:52:11Z https://helpforum.sky.com/t5/Broadband/Not-working/m-p/5337248#M583928 Says on app cant detect your services But ticks all services? I have not been able to access Sky since its installation yesterday. Have spoken with 2 different engineers but still no change. I am beginning to think it was a mistake to switch to Sky. Thu, 06 Aug 2026 07:34:06 GMT https://helpforum.sky.com/t5/Broadband/Not-working/m-p/5337248#M583928 KW- 2026-08-06T07:34:06Z https://helpforum.sky.com/t5/Broadband/Not-working/m-p/5337249#M583929 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4748364">@KW-</a>&nbsp; &nbsp;First thing to check is this link to see if there are any outages in your area:<BR /><BR /><A href="https://www.sky.com/servicechecker" target="_blank" rel="noopener">https://www.sky.com/servicechecker</A><BR /><BR />If there isn't try running the line test here:<BR /><BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank" rel="noopener">https://www.sky.com/help/articles/broadband-diagnostic-start</A><BR /><BR />You can also run the test via the MySky app on a mobile data connection.<BR /><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P>&nbsp;</P> <P>Your duplicate thread you created on the Accessibility Board (which is the wrong board to use for broadband related issues) has been removed as you already raised the same issue in this thread.</P> <P>&nbsp;</P> <P>&nbsp;</P> Thu, 06 Aug 2026 07:52:11 GMT https://helpforum.sky.com/t5/Broadband/Not-working/m-p/5337249#M583929 GD1 2026-08-06T07:52:11Z