https://helpforum.sky.com/t5/Broadband/WiFi-keeps-dropping-out-upstairs/m-p/5336898#M583834 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4748004">@Kayley2004</a>&nbsp;</P> <P>The hub really needs to be out in the open and not inside anything so a&nbsp;poor signal in certain rooms is something that can cause this so try going through this to see if it helps:</P> <P><BR /><A href="https://www.sky.com/help/broadband/my-broadband-speed/improving-wi-fi-signal-to-my-devices/articles/improve-the-wi-fi-signal-to-your-devices" target="_blank">https://www.sky.com/help/broadband/my-broadband-speed/improving-wi-fi-signal-to-my-devices/articles/improve-the-wi-fi-signal-to-your-devices</A></P> <P><BR />If not and if you have Wi-Fi Max on your account then Sky will loan up to 3 pods as you can read about here:</P> <P>&nbsp;</P> <P><A href="https://www.sky.com/help/articles/sky-wifi-max" target="_blank">https://www.sky.com/help/articles/sky-wifi-max</A></P> <P>&nbsp;</P> <P>So you can either call them on 150 from a landline phone or a mobile that has a Sky sim in it or Select "No, I still need help" at the bottom on the above link.</P> <P><BR />Alternatives are homeplugs or your own mesh network.</P> Wed, 05 Aug 2026 16:17:19 GMT caesarome 2026-08-05T16:17:19Z https://helpforum.sky.com/t5/Broadband/WiFi-keeps-dropping-out-upstairs/m-p/5336887#M583832 <P>When upstairs I only get 39mb and it keeps dropping out I can't move my hub which is fibre in a cupboard downstairs I can't use YouTube in my bedroom tv as it keeps stuttering while watching&nbsp;</P> Wed, 05 Aug 2026 16:07:59 GMT https://helpforum.sky.com/t5/Broadband/WiFi-keeps-dropping-out-upstairs/m-p/5336887#M583832 Kayley2004 2026-08-05T16:07:59Z https://helpforum.sky.com/t5/Broadband/WiFi-keeps-dropping-out-upstairs/m-p/5336898#M583834 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4748004">@Kayley2004</a>&nbsp;</P> <P>The hub really needs to be out in the open and not inside anything so a&nbsp;poor signal in certain rooms is something that can cause this so try going through this to see if it helps:</P> <P><BR /><A href="https://www.sky.com/help/broadband/my-broadband-speed/improving-wi-fi-signal-to-my-devices/articles/improve-the-wi-fi-signal-to-your-devices" target="_blank">https://www.sky.com/help/broadband/my-broadband-speed/improving-wi-fi-signal-to-my-devices/articles/improve-the-wi-fi-signal-to-your-devices</A></P> <P><BR />If not and if you have Wi-Fi Max on your account then Sky will loan up to 3 pods as you can read about here:</P> <P>&nbsp;</P> <P><A href="https://www.sky.com/help/articles/sky-wifi-max" target="_blank">https://www.sky.com/help/articles/sky-wifi-max</A></P> <P>&nbsp;</P> <P>So you can either call them on 150 from a landline phone or a mobile that has a Sky sim in it or Select "No, I still need help" at the bottom on the above link.</P> <P><BR />Alternatives are homeplugs or your own mesh network.</P> Wed, 05 Aug 2026 16:17:19 GMT https://helpforum.sky.com/t5/Broadband/WiFi-keeps-dropping-out-upstairs/m-p/5336898#M583834 caesarome 2026-08-05T16:17:19Z