topic No wifi in Broadband

No wifi

Paul,+Colchester — Wed, 05 Aug 2026 14:20:30 GMT

My phone says "connected without internet". The issue started around 14:25 UK time. I also have a PC and a laptop which are also unable to connect. All devices stopped working at the same time.

Re: No wifi

caesarome — Wed, 05 Aug 2026 15:54:24 GMT

@Paul,+Colchester

Try rebooting your broadband hub at the mains, if this doesn't fix it then give this a try:

Try running this line test to see if it finds any faults:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

Re: No wifi

NickNewark — Wed, 05 Aug 2026 16:45:11 GMT

This also happened to me around 11am this morning. I always have a generally stable connection, I lost all my devices, even the router and the app showed no issues.

The main SkyQ box needed to be rebooted and the mini boxes, Tado, both mobiles all had to be manually added back on to the network. I've noticed a few posts saying similar WiFi issues ? A known issue?