topic Re: WiFi keeps dropping out in Broadband

WiFi keeps dropping out

Rachel123456 — Tue, 04 Aug 2026 17:10:34 GMT

My new WiFi with sky keeps dropping in and out. I've followed the steps however it continues to do it.

Re: WiFi keeps dropping out

Jason- — Wed, 05 Aug 2026 10:45:38 GMT

Thanks for taking the time to join our Community and make your first post! 🥳

We're sorry that this is to report issues you're having with your new Sky Broadband connection and despite following our troubleshooting steps, you haven't been able to get things working better. I'll send you an invite to a private chat shortly and we can help you get things sorted.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours. Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

Thanks, Jason-

Re: WiFi keeps dropping out

MrsDuP — Wed, 05 Aug 2026 11:42:05 GMT

Hi Jason, I have the same issue, can you help, please?

Thanks

Re: WiFi keeps dropping out

Jason- — Wed, 05 Aug 2026 11:58:59 GMT

Hello @MrsDuP,

Thanks for taking the time to join our Community and sorry to see you're also having problems with your Sky Broadband connection.

I'll send you an invite to a private chat shortly and we can help you get this working better for you.