topic Re: Internet keeps dropping out during teams meetins in Broadband

Internet keeps dropping out during teams meetins

SW2122 — Tue, 04 Aug 2026 09:33:23 GMT

I work from home and recently my internet connection isn't supporting teams calls. It regularly freezes or drops out, even when not sharing screens or have camera on. I have checked my broadband connection and it says it's good And connection to my work laptop is also good but the problem is persisting. Any ideas? (Not terribly technically minded so keep answers simple please)

Re: Internet keeps dropping out during teams meetins

Jason- — Wed, 05 Aug 2026 10:17:37 GMT

Hello @SW2122,

Thanks for taking the time to join our Community and make your first post, though we are sorry that this is to report issues you're having with your Sky Broadband connection which is affecting you working from home! 😕

I'll send you an invite to a private chat shortly and we can help you get things sorted.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours. Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

Thanks, Jason-

Re: Internet keeps dropping out during teams meetins

Stella0208 — Wed, 05 Aug 2026 11:04:18 GMT

Hi, I have the same problem. How was it fixed please?

Re: Internet keeps dropping out during teams meetins

Chrisee — Wed, 05 Aug 2026 11:08:44 GMT

@Stella0208 you may have similar symptoms but the cause can often be different.If youbwant help,please post whst happens to the lights on your hub when your Teams meetings drop.

Re: Internet keeps dropping out during teams meetins

Ralphster — Wed, 05 Aug 2026 11:14:56 GMT

I am also having this same problem, MS Teams drops out in calls, as does access to any work app over the internet, MS O365 etc. Even had had a new work laptop provided and that didnt help.