WiFi unreliable since upgrade

Grant0203 — Tue, 04 Aug 2026 17:10:48 GMT

Hi, Since we upgraded to fibre our broadband connection has degraded. Although the connection is quicker, we are constantly losing connection. The icon on the phone or tablet will show 4 bars connected and the it'll freeze (for example online gaming) the bars drop to one for a number of seconds and then it kicks back in.

Re: WiFi unreliable since upgrade

Jason- — Wed, 05 Aug 2026 10:48:41 GMT

Hello @Grant0203,

Thanks for taking the time to join our Community and make your first post! 🥳 We're sorry that this is to report issues you're having with your new Sky Full Fibre connection. I'll send you an invite to a private chat shortly and we can help you get things working better for you.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours. Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

Thanks, Jason-

topic Re: WiFi unreliable since upgrade in Broadband

WiFi unreliable since upgrade

Re: WiFi unreliable since upgrade