topic Re: Wifi problems. Voice is orange on sky box in Broadband

Wifi problems. Voice is orange on sky box

VeronicaMcAuley — Wed, 05 Aug 2026 09:24:27 GMT

Voice section is orange! WiFi not working!

Re: Wifi problems. Voice is orange on sky box

caesarome — Wed, 05 Aug 2026 09:27:28 GMT

The first thing to check is this link to see if there are any outages in your area, it can be a bit slow at picking up issues so if nothing shows perhaps try it again later:
https://www.sky.com/servicechecker

If nothing shows then try this line test:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

Re: Wifi problems. Voice is orange on sky box

VeronicaMcAuley — Wed, 05 Aug 2026 09:31:43 GMT

All of this has been done. It is saying there are no problems in the area. Everything has been checked out end from home and still not working.

Re: WiFi not working

Daniel0210 — Wed, 05 Aug 2026 09:55:30 GMT

@VeronicaMcAuley

That's for you landline phone connection. This link explains the lights on the various hubs

https://www.sky.com/help/articles/hub-lights-explained-start

Re: WiFi not working

Daniel0210 — Wed, 05 Aug 2026 09:58:44 GMT

@VeronicaMcAuley

I have moved my reply to your duplicate thread into this one and the duplicate thread has been removed.