topic Re: Access Denied on this server in Broadband

Access Denied on this server

JulieEyre69 — Thu, 23 Jul 2026 18:54:52 GMT

I received this message when trying to access Sky.com

Access Denied
You don't have permission to access "https://www.sky.com/postsignin?" on this server.
Reference #18.91e1202.1784832500.da57105a

https://errors.edgesuite.net/18.91e1202.1784832500.da57105a

Please help me resolve this asap

Re: Access Denied on this server

caesarome — Thu, 23 Jul 2026 18:56:16 GMT

@JulieEyre69

Are you using a VPN or if using an Apple device, the private relay function ?

Re: Access Denied on this server

JulieEyre69 — Thu, 23 Jul 2026 19:35:08 GMT

Don't have any VPNs i use sky mobile samsung phone and sky broadband 150 didn't happen until sky was down in our region yesterday worked fine but cannot access anymore

Re: Access Denied on this server

loumcw — Tue, 04 Aug 2026 16:39:14 GMT

this has happened to me too. Internet went off a couple of times last week, engineer attended yesterday and replaced the white box (which was only about 6 weeks old) and now I can't access my sky account on my phone or laptop

Re: Access Denied on this server

ZMagee — Thu, 06 Aug 2026 12:38:49 GMT

Having the same issue

Re: Access Denied on this server

fish22 — Thu, 20 Aug 2026 19:12:23 GMT

me to

Re: Access Denied on this server

Sophia125 — Mon, 31 Aug 2026 15:41:25 GMT

I'm having same issue anyone had this fixed

Re: Access Denied on this server

Kimatha — Mon, 31 Aug 2026 19:57:51 GMT

Also having this message come up in the last hour. Can't send sms messages either only iMessage. I've reset my router, my phone and checked if VPN is on which it isn't. Not sure what else to try

Re: Access Denied on this server

caesarome — Mon, 31 Aug 2026 21:18:59 GMT

@Kimatha

Try clearing your phones history and then reboot it to see if it then works.

Re: Access Denied on this server

winny1978 — Fri, 04 Sep 2026 12:45:56 GMT

I'm having the same issue and checked everything and still having problems. I'm thinking about leaving sky as the broadband has got so bad recently and to not even be able to use the app is ridiculous, specially for the money it cost

Re: Access Denied on this server

caesarome — Fri, 04 Sep 2026 12:48:47 GMT

@winny1978

This is currently being investigated by Sky as you can see you are not the only one with this issue.