WiFi down

pmc72 — Tue, 04 Aug 2026 14:38:07 GMT

I have turned off and reset my router, but still have no router

Re: WiFi down

Daniel0210 — Tue, 04 Aug 2026 14:43:35 GMT

@pmc72
Start by using this link to check if there are any issues locally that may identify a known fault which could be affecting multiple households ~
https://www.sky.com/servicechecker

It’s always worth rechecking it as the Service Checker doesn’t necessarily disclose a problem immediately and there is up to an hours delay before it picks up a lost connection so we tend to advise trying it again later.

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is okay click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to report it to Sky. The easiest way is to dial 150 free from your Sky Talk landline (if it’s still working).

🔸Various hub lights; This link provides information about the coloured lights you may see on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

🔸Red light on ONT?; See this link ~
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#M1014

🔸Working from home?; Sky broadband discussed on here is a domestic service and whilst Sky allow customers working from home to use it, they won’t receive additional or quicker support.

Re: WiFi down

pmc72 — Tue, 04 Aug 2026 15:34:04 GMT

Thanks Dan

I went through the usual tests and power cycles. I did have a red LOS light on th ONT, but that has now turned off but the PON light is now flashing green. Power and LAN are solid green....been like that for about 15mins

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